Shipping policy

At CrownEra, we aim to provide a seamless shopping experience. Please review our shipping guidelines below to understand how we process and deliver your orders.

1. Order Processing Time

All orders are processed within 2–3 business days (excluding Sundays and national holidays). Order Cut-off Time: 5:00 PM (PKT). Orders placed after this time, or on Sundays and holidays, will be processed starting the following business day.

2. Shipping Rates & Delivery Estimates

We offer shipping across Pakistan. Delivery charges and timelines are as follows:
  • Standard Shipping: Free
  • Estimated Delivery Time: 3–7 business days (depending on your city).
    • Major Cities (Lahore, Karachi, Islamabad): 2–4 business days.
    • Other Cities: 4–7 business days.

Note: Delivery delays can occasionally occur due to weather conditions or courier peak seasons.

3. Cash on Delivery (COD)
We offer Cash on Delivery for all orders across Pakistan. Please ensure you have the exact amount ready at the time of delivery to avoid inconvenience.

4. Shipment Tracking
You can track your package directly via our courier partner's portal using the tracking ID provided in your confirmation SMS/Email.

5. Incorrect Address & Undelivered Packages
Please double-check your shipping address and contact number before placing an order. CrownEra is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address or refusal, we reserve the right to cancel the order.

6. Damaged or Missing Items
If you receive a damaged parcel, please take a photo or video of the package before opening it and contact us immediately at zeeeshanahmed02@gmail.com or via WhatsApp at +923490892086.

7. Contact Us
If you have any questions about your order, please reach out to us:
  • Email: zeeeshanahmed02@gmail.com
  • Phone/WhatsApp: +923490892086
  • Address: Sector F-10/3, Street No.59, House No.90, Islamabad